Problem -> Solution -> New Ideas
Original Problem
- Find cause for customer service call before dispatch
- Reduce certified technicians/customer—increase service territory
- Provide quicker customer satisfaction
Solution
- Access to real-time data/diagnosis from RTU and remote control
- High performance/low cost distributed computing platform
New Opportunities for Vendors
- Load shedding resources to sell-back to utilities
- Performance data to sell-back to manufacturers
- New business model based on sale of service, not sale of equipment